Privacy Policy

1. Information We Collect

To provide you with a magical collecting experience, we may collect the following types of information:

Personal Information You Provide:

• Identity Data: Name, username, or similar identifier when you create an account.
• Contact Data: Billing and shipping addresses, email address, and telephone numbers.
• Financial Data: Payment card details (processed directly by our secure payment partners—we never store full card numbers on our servers).
• Transaction Data: Details about payments and purchases of our Accessories, Action Figures, Figurines, Plush Toys, and other collectibles.
• Profile Data: Your preferences, interests, wish lists, and feedback.
• Communications: Records of your correspondence with us when you contact customer support.

Automatically Collected Information:

• Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types, operating system.
• Usage Data: Information about how you use our website, products, and services, including the pages you view, the links you click, and items you add to your cart.
• Location Data: Generalized location information based on your IP address to provide appropriate shipping options and regional content.

2. How We Use Your Information

We use your information with the same care we apply to curating our collections:

• To Process Your Orders: To fulfill and manage your purchases, payments, returns, and exchanges for our collectibles.
• To Deliver Your Treasures: To arrange shipping, provide order confirmations, and deliver your Blind Box World items to your doorstep.
• To Communicate With You: To send you order updates, respond to your inquiries, and provide customer support.
• To Personalize Your Experience: To recommend Action Figures, Figurines, or Collaborations that might spark your collector’s joy based on your preferences.
• To Improve Our Website: To analyze how collectors interact with our site and enhance your browsing and shopping experience.
• For Security: To protect our website, business, and community from fraud and unauthorized activity.
• For Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. Sharing and Disclosure of Information

We treat your data with the reverence of a rare SKULLPANDA figure—carefully and confidentially. We only share your information in these specific circumstances:

• Service Providers: With trusted third parties who assist us in operating our website, conducting business, or servicing you (such as payment processors, shipping carriers, and IT service providers), under strict confidentiality agreements.
• Legal Requirements: When required by law or to respond to valid legal processes (such as a court order or subpoena).
• Business Transfers: In connection with a merger, acquisition, or sale of assets, where your information may be transferred as a business asset.
• With Your Consent: When you have given us explicit permission to share your information for a specific purpose.

We do not sell, trade, or rent your personal identification information to third parties for marketing purposes.

4. Data Storage and Security

We protect your information with the same dedication we apply to packaging our collectibles:

• Secure Storage: Your data is stored on secure servers with appropriate technical and organizational measures.
• Encryption: We use industry-standard SSL encryption to protect data transmission, creating a secure tunnel for your information—much like the protective packaging around your collectibles.
• Payment Security: We never store your full payment card details on our servers. All transactions are processed through our PCI-DSS compliant payment gateways.
• Access Controls: Access to your personal data is limited to employees who need it to perform their job functions.
• International Transfers: As a global brand shipping to most corners of the world (excluding some remote areas and parts of Asia), your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

5. Your Rights and Choices

As a valued member of our collector community, you have rights regarding your personal information:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request correction of any inaccurate or incomplete information.
• Deletion: You can request deletion of your personal information, subject to certain legal exceptions.
• Opt-Out: You can opt out of marketing communications at any time by clicking the “unsubscribe” link in our emails.
• Data Portability: You can request a copy of your data in a structured, commonly used format.
• Restriction: You can request restriction of processing of your personal information in certain circumstances.

To exercise these rights, please contact us using the details in the “Contact Us” section below.

6. Cookies and Tracking Technologies

Like the careful packaging that protects your collectibles, cookies help us protect and enhance your browsing experience:

• What Are Cookies: Cookies are small data files placed on your device when you visit our site.
• How We Use Them: We use cookies to remember your preferences, understand how you interact with our site, and improve your shopping experience.
• Types of Cookies:
  • Essential Cookies: Necessary for the website to function (like remembering items in your cart).
  • Analytics Cookies: Help us understand how collectors use our site so we can improve it.
  • Preference Cookies: Remember your settings and preferences.
• Your Choices: Most browsers allow you to control cookies through their settings. However, disabling certain cookies may limit your ability to use some features of our website.

7. Children’s Privacy

Our website is not directed to children under the age of 13 (or the applicable age in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately so we can take appropriate action.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new policy on this page with an updated “Last Updated” date. We encourage you to review this policy periodically to stay informed about how we protect your information.

9. Contact Us