Hey there, collector! Welcome to the Blind Box World FAQ—your go-to guide for everything about our whimsical universe. We’ve crafted this space to answer your questions as smoothly and delightfully as unboxing a rare figurine. Whether you’re a seasoned collector or just starting your adventure, we’re here to help!

🎁 About Our Products & Collection

Q1: What kind of products does Blind Box World sell?
A: We specialize in bringing magic to your doorstep! Our collection includes Accessories, Action Figures, Bags, Collaborations, Figurines, Phone Accessories, and Plush Toys. Each item is curated to spark joy and surprise, perfect for building your unique collection.
Q2: Are your products authentic?
A: Absolutely! We stand by the quality and authenticity of every item. Each blind box and collectible is sourced directly from trusted partners, ensuring you receive genuine treasures worthy of your collection.
Q3: What are “blind boxes,” and how do they work?
A: Blind boxes are mystery packages containing a random collectible from a specific series—like Pop Mart figurines! You won’t know which character or design you’ll get until you unbox it, making every purchase a thrilling adventure. It’s all about the suspense and surprise!
Note: Due to their mystery nature, unsealed blind boxes may have specific return conditions. Please check our return policy or contact us for details.

🌎 Shipping & Delivery

Q4: Where does Blind Box World ship to?
A: We ship worldwide to most regions! 🌍 However, due to logistics constraints, we currently cannot deliver to some remote areas and parts of Asia. If you’re unsure about your location, feel free to reach out to us before ordering.
Q5: What are my shipping options, and how long will delivery take?
A: We offer two magical shipping journeys:

⚡ Standard Shipping: For the thrill-seekers! Shipped via DHL or FedEx. Flat rate of $12.95. Delivery takes 10–15 days after dispatch. Perfect for Action Figures or limited-edition Collaborations!

🎁 Free Shipping: For the curious savers! Shipped via EMS. FREE on orders over $50. Delivery takes 15–25 days after dispatch. Ideal for Plush Toys, Phone Accessories, or multiple Figurines!
Q6: How long does order processing take?
A: Every order is lovingly packed with care! Processing takes 1–2 business days before your treasure begins its journey to you.
Q7: Can I track my order?
A: Yes! Once your order ships, you’ll receive a tracking link faster than you can say “SKULLPANDA!” Follow your package’s every move—from our shelves to your hands.

💳 Payments & Security

Q8: What payment methods do you accept?
A: We accept secure payments via Visa, MasterCard, JCB, and PayPal. Your transaction safety is our priority, so you can shop with confidence.
Q9: Is my payment information secure?
A: Absolutely. We use industry-standard encryption and secure payment gateways to protect your personal and financial information. Your data is never stored on our servers.

↩️ Returns & Exchanges

Q10: What is your return policy?
A: We stand by our Happiness Promise! If your collectible arrives not quite as magical as expected, you have 15 days from the delivery date to initiate a return. Please ensure the item is in its original, unopened condition for a full refund or exchange.
Important: Due to the nature of blind boxes, unsealed mystery items may have different return conditions. Please contact our customer care team for assistance.
Q11: How do I start a return or exchange?
A: Simply reach out to our dedicated customer care team at [email protected] within 15 days of delivery. Provide your order details and reason for return, and we’ll guide you through the process with a smile.

👤 Account & Customer Care

Q12: How do I contact customer support?
A: We’re all ears! 💌 Our customer care team is as dedicated as you are to your collection. Email us anytime at [email protected]. Need help with an order, shipping, or just want to share your latest unboxing? We’re here for you!
Q13: Where is Blind Box World located?
A: Our home base is at Blind Box World, 2818 Smith Street, Worcester, US 01609. We operate online to bring joy to collectors worldwide!